Chapter 03 · The patient
Booking surface
Book in one
breath.
Patients open your link, see the next three days that work for them, and book — without an account, without a download, without 11 newsletter checkboxes. Termeda asks only for what the appointment actually requires.
01
Mobile-first, accessibility-first
Booking works on a six-year-old phone in poor signal. WCAG 2.2 AA tested. Big tap targets, real focus rings, real keyboard paths.
02
No account, no resurrection
A booking link, one verification SMS, done. The patient's data is purged 90 days after the appointment unless they explicitly chose to keep a chart.
03
Reminders the patient picked
Email, SMS, both, or none. Frequency on their terms. Termeda never adds the patient to a marketing audience — that channel does not exist.
04
One-tap cancel and reschedule
The reminder itself is the cancel link. No login wall, no friction designed to keep no-shows on the books.